New Delhi, May 03: In order to ensure faster resolution of the complaints and issues of the drivers and transporters on passage of goods carriers including empty trucks for interstate movement across the country during Locddown.
The Union Government has decided to utilise the Control Room of Ministry of Home Affairs where officers of the Ministry of Road Transport and Highways (MoRTH) are also being deputed for this purpose.
The Control Room Number for the Lockdown of the MHA that is 1930 is being made available for the benefit of Drivers and Transporters to lodge any complaint pertaining to the Lockdown.
In addition NHAI helpline number 1033 is also available for National Highway related grievances. MORTH, NHAI, Transport Departments of the States and UTs, Transport Associations will take necessary steps to provide information to the Drivers and Transporters.
The officials deputed from MORTH in the MHA control room will assist in complaint or grievance resolution relating to the Transport sector or Drivers. The MoRTH officials would also compile the daily report on such complaints received.
It may stated that movement during the lockdown is governed by the orders and guidelines of the MHA.
It provides for redressal of complaints by drivers and transporters on passage of goods carriers incuding empty trucks and inter state movement of the driver and cleaner from their residence to and fro to the truck parking area.
This mechanism is expected to greatly address the issues of hurdles in the movement of goods across States and UTs during the lockdown announced to curb COVID-19 pandemic in India.
