Maligaon, July 17: Shri Chetan Kumar Shrivastava, General Manager of N. F. Railway conducted a thorough onboard inspection of the Guwahati – New Jalpaiguri Vande Bharat Express today on 17th July, 2024.
While travelling onboard the Guwahati – New Jalpaiguri Vande Bharat Express, GM/NFR interacted with the passengers and took their valuable feedback regarding passenger convenience and other related services. He also noted their suggestions to further improve the available services.
The GM discussed with the passengers about the problems normally faced by them during the train journey and also took feedback about the cleanliness inside the coaches, toilets, regarding the behavior of the service providers.
Several passengers mentioned that there has been a visible change in the experience of travelling in trains over the years. Passenger amenities have also improved significantly including cleanliness inside trains, toilets, AC etc. Shri Shrivastava further added that he would like every passenger to have a good experience during their travel.
General Manager specially enquired from the passengers about the quality and quantity of on board catering services of the Vande Bharat Express. He thanked passengers for sharing their feedbacks and assured them about Indian Railway’s commitment to provide passenger friendly menus with better services.
General Manager also conducted footplate inspection in the Vande Bharat Express during his journey from Guwahati to New Bongaigaon to check alertness of the crew during running of the Semi-high speed train.
During the inspection he noted all the safety precautions that are being followed by them. He also advised them to remain alert during journey. He inspected toilets, checked cooling system in all coaches and also instructed the staff to ensure proper pest control measures inside coaches.
